Flowers ... joys and sorrows
Back to the florist ...
were we that we even hiatus July 6th and that I was in doubt whether to give her another chance because of the illness was or whether the initiative should direct the two of spades.
Albert and I we have come to a compromise (he is more diplomatic than me) we decided to call her instead of sending them an email:)
Since Saturday I went to try the suit, Albert called the florist to say what we thought ...
premise that Albert is one that never raises his voice, I scream like crazy but he is always calm. But when it reached its "professionalism," the lady got up a little 'tone OO
He then concluded fairly quickly and stay there too bad, well beyond the damage to the prank.
However, despite not ever be angry, he said:
"I know that the centerpieces are the responsibility of catering and if by chance they were going to do somewhere else there will discount anything, but I prefer to put some money in there more rather than having to do with her during the marriage "
To me this means it is a little fiery-_-'
So we decided to send an email to clarify in a simple, if less coincided, which our views were ... and this time I wrote it myself and I signed
... this message approved by Alberto, I sent less than 5 'make: ***
Dear Ms. xxx
Alberto me updated on Saturday exchanged communication between you and I admit that if the first was just a bit 'annoyed by everything about the topic "floral decoration", now I'm rather bitter and disappointed.
From what I understood, I guess you do not understand what has brought us to this point and, perhaps, writing is easier to explain.
We are not quite like the relationship that existed between us, or that there was no better.
For us, a professional collaboration, includes other things besides the skill in the creation, other things such as interpersonal relationship between the parties, fairness, compliance and education.
His talent did not discuss ... because now the only thing we saw were the centerpieces.
is the precise summary of the facts so that it can also get in our shoes:
April:
first contacts, the first quote and arrange appointments
May 3:
meeting lasting about 1 hour and 30 'in your store with its addition of floral decorations and to be prepared for you scored on a block.
We leave our phone number with the agreement to make an appointment with us to show the roses
May 16:
after we receive our prompt quotation * new * in which we are notified that the difference between this and the previous one is only for guests of the flakes with berries and pink for women
May 16:
quite amazed replied that there were many other additions and I will point out your new answer with
additions prices
May 19:
send a summary of the budget with two additions and two applications
NO ANSWER
June 4:
decides to confirm what was yet to be defined by adding a few questions and
NO ANSWER
June 9:
sent back an email saying
your response to be relatively free in the afternoon or evening during the week, No answer to questions or any updates pricing
June 10: Saturday afternoon asking
confirm the preference of the bride's house and the municipality where the marriage will
STILL NO ANSWER
June 13 (Friday):
us to call for have news about the appointment on Saturday
We are told that Mrs. xxx was not present, we are assured that we would be called up on his return and we leave the phone number
NO PHONE CALLS
June 14 (Saturday) morning :
our phones, since the previous evening no one had showed up, to learn of the appointment in the afternoon.
After a round of phone calls and having left the phone number again we are told that we definitely got it wrong, and that day had their weddings.
course it is possible that we misunderstood, but in the email sent on 10 June, when asked if he preferred cologno or cernusco was clear the misunderstanding, it would be enough to respond to avoid everything.
However we are assured that on Monday, at most Tuesday, Mrs. xxx would call us to schedule an appointment
June 19-June 20:
mail exchange for another meeting, she introduced Sunday, July 6 to 10, and we accept
July 1:
We write the first few days because we had not established a meeting place
NO ANSWER
9.50 hours on July 6: We had to call U.S.
July 6 at 9:50 (10 'before the appointment) to find her daughter that she had been sick the day before and that there would be no meeting ... but no one had thought to warn customers.
- - -
Of course I hope to get better
But I still wonder how to do to support "professional" anything!
To conclude: you also think that this behavior is professional but I, and Alberto, we think differently.
We consider it essential to keep the commitments made and, if not possible, notify the unexpected. And this
is not only professional but also fairness, respect and education.
Surely she will be very busy, I do not discuss, but she was the one to propose those days as available ... if you could not find enough other WE in which both parties were in agreement.
now less than two months to the wedding day and I have not the vaguest idea of how the town will be the decoration of the villa and if not that will be made of dark red roses and ivory ... for me it is an unacceptable condition.
How is unacceptable that she has raised his voice with my partner during the call although he was aware, without a shadow of doubt and facts / mail in hand, that the treatment reserved for us was very questionable.
With all due respect to his illness, possible that nobody has been able to warn us that organized the meeting would jump?
Since July 1 when we sent the mail, I stress that it was not our job to send it possible that nobody thought of making a phone call? Yet the number we've left more than once.
From what I've seen, people who work in the shop are three ... if you were sick for two weeks, what happens? weddings without flowers and brides with nervous breakdown just because other people who work with her are not able to make a phone call or deal with your absence?
course If before the telephone conversation Saturday I was still willing to start a working relationship with you, now I think it is no longer the case for both sides, lacking the serenity needed to collaborate in the organization of marriage.
So I think it is right to end our "working relationship"
Thank you anyway for your time and I wish her well
Paola
***
do not know whether to hope for a response in which at least I says that perhaps we do not have a point (maybe we were just unlucky ^ ^) or whether they hope that this is our last communication ...
We'll let you know how it will end the soap opera : P
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